If plans change
Cancellation & Refund Policy
Cancelling or changing a booking, what happens if a professional cannot come, and how money paid online is refunded.
Last updated 14 October 2026
01Cancelling before a professional accepts
Free, at any time, from My Bookings. With Search Any you can stop the search whenever you like. Nothing has been charged, so nothing needs to be refunded.
02Cancelling after a professional has accepted
Free up to 1 hour before the slot, and also within 5 minutes of the acceptance (in case you booked by mistake). Closer to the slot than that the app no longer offers Cancel — message your professional in the chat or contact Support, and we will help.
03Once work has started
A booking cannot be cancelled after the professional has entered your start code. If you want the work stopped, tell the professional; work already done and any parts already fitted are payable.
04If the professional cannot come, or nobody accepts
We tell you as soon as we know and offer another professional for the same slot, or close the booking at no cost. A Search Any request that no professional accepts ends on its own and is never charged.
05Changing the time
Chat with your professional — if they are free at the new time, they can keep the booking. Otherwise cancel (within the free window) and book the new slot.
06Not happy with the work
Tell us within 48 hours through Support or at sewahomeofficial@gmail.com, with a photo if you can. We ask the professional to come back and put it right at no extra service charge. If it cannot be put right, we review what you paid and refund what is fair — in part or in full.
07When you get a refund
If you paid online and the service was not provided — the professional did not come, the booking was cancelled within the free window, or it was cancelled by us or by the professional — you get a full refund. If you were charged more than your booking total, the extra is refunded. If work was done badly and could not be put right, the refund is decided as above.
08How and when refunds are paid
A refund goes back to the same method you paid with (UPI, card, net-banking or wallet) — never in cash and never to a different account. It is issued within 5–7 working days of the cancellation or of our confirming the refund; your bank may take a little longer to show it. We send you the refund reference.
09If you paid the professional in cash
A cash payment is between you and the professional. If something went wrong, tell us within 48 hours — we take it up with the professional and help you get the work corrected or the money returned.
10Spare parts
A part that has been fitted cannot be returned unless it is faulty; a faulty part is replaced under its manufacturer's warranty. Keep the bill the professional gives you.
11How to ask
Open the booking in My Bookings, or write to sewahomeofficial@gmail.com, with your booking details and what happened. A person replies.
Still not sure?
Ask us before you book — a person answers, and nothing is charged for asking.
Lucknow, Uttar Pradesh
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