Your data
Privacy Policy
What SewaHome collects on the website and in the app, why we hold it, who sees it, and what you can ask us to do with it.
Last updated 14 October 2026
01Who is responsible for your data
SewaHome, Lucknow, Uttar Pradesh. Anything on this page reaches a person at sewahomeofficial@gmail.com.
02What we collect from customers
For an account: your name, mobile number and, if you give them, your email and photo. For a booking: the services you chose, the address where the work is, the slot and any note you add. Your chats and the time and length of calls made through the app. The device's notification token, so that booking updates can reach your phone.
03What we collect from professionals
Everything above, and what is needed to list and pay you: your trade and services, working hours, work photos, identity documents (Aadhaar and PAN), bank account details, and — while you are Online — your location, so that jobs near you can be offered to you.
04Location
The app reads your location on your phone, only after you allow it. For customers it is used to show professionals and prices near you and to fill in your address. For professionals it is used to offer nearby jobs and to show customers a distance. Professionals are shown to customers by area (a locality), never by a street address.
05A professional's live location on the way
When a professional taps "On my way" for an accepted booking, the app shares their live position with that one customer until they arrive (tap "Arrived") or the booking ends — also while the app is in the background, shown by an ongoing notification. It is used only to show the customer where the professional is; it is not shared at any other time and is not kept as a history.
06Permissions the app asks for
Location and notifications when you first open the app. Camera, photos and microphone only when you use them — a profile or work photo, a voice or video call. A professional's phone is also asked to allow SewaHome to show over other apps and to show full-screen alerts, so that a new job can appear like an incoming call. You can switch any of them off in your phone's Settings.
07Payments
Online payments are made on SewaHome's secure payment page, through our payment gateway partner, or by UPI to SewaHome. You enter your UPI PIN only inside your own UPI app, and card or net-banking details only on the gateway's secure page — we never see or store your card number, CVV, UPI PIN or net-banking password. We keep the payment reference, amount, time and status so that we can confirm a payment, credit a wallet and issue a refund.
08A professional's wallet
Professionals keep a prepaid wallet from which SewaHome's commission is taken. We keep every wallet entry (recharges, commission per booking, withdrawals), the payment reference of a recharge and — for a recharge paid by UPI and sent to us for checking — the UPI reference number and, if added, the screenshot of the payment, and the bank account, UPI ID or QR code given for withdrawals.
09Diagnostics
When something goes wrong, the app and our servers record technical details — the time, the screen, the error, the app version and the type of phone — so that we can fix it. These records are not used to identify you or for advertising.
10What the other side sees
A professional sees only what the job needs: your name, the services, the slot and the area — and, once they accept, your address, your note and a way to reach you through the app's chat or call. You see the professional's name, photo, trade, area and prices. Phone numbers stay private until a booking is accepted.
11Why we hold it
To match you with a professional, to run the booking, chat, calls and payment, to send booking updates, to verify professionals and pay them, to resolve a complaint, to prevent fraud and misuse, and to keep the records the law requires.
12Who else receives it
Only the services that make the product work, and only what each needs: our payment gateway, the providers that send our SMS, WhatsApp, email and push notifications, and our hosting provider. We do not sell your data. We disclose data to a government authority only when the law requires it.
13Marketing, and how to stop it
We send offers only to people who agreed to receive them, and you can stop them at any time by writing to us. Booking messages keep coming, because you need those.
14How long we keep it
Your account, saved addresses, photos and device details are kept while you use SewaHome and deleted when you delete your account. A professional's identity documents (Aadhaar and PAN numbers and photos) and bank / UPI details are deleted with the account; while a profile is listed they are kept so that the team can verify it. Booking, payment, wallet and invoice records are kept for 8 years, as Indian tax and accounting law requires, and are then deleted. The record of your consent (date, time and IP address) is kept as proof for as long as those records are. Technical logs are kept for up to 90 days.
15Deleting your account
In the app: Profile, then Delete profile. Without the app, or to ask for specific data to be deleted: see sewahome.com/delete-account/ or write to us. A deleted account cannot be restored.
16Your rights
Write to sewahomeofficial@gmail.com and you can ask for a copy of what we hold, a correction, withdrawal of a consent you gave, or deletion of your account and its data. We reply within a few working days and we do not ask you for a reason.
17Children
SewaHome is for adults. We do not knowingly collect data from anyone under 18; if you believe a child has given us data, tell us and we delete it.
18Security
Data travels over encrypted connections, access is limited to the people who need it, and passwords are never stored in readable form. No system is perfectly safe; if a breach affects you, we tell you and the authorities as the law requires.
20Grievance officer
Grievance Officer, SewaHome, Lucknow, Uttar Pradesh. Email sewahomeofficial@gmail.com. We acknowledge a complaint within 48 hours and aim to resolve it within one month.
21Changes to this policy
When this policy changes materially, the date at the top changes and the new version applies from then.
Still not sure?
Ask us before you book — a person answers, and nothing is charged for asking.
Lucknow, Uttar Pradesh
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